Last updated: 1 August 2024

Privacy Policy

CineWave, Inc. ("CineWave", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service, website, and applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, password (hashed), and subscription plan.
• Payment information: billing address and payment method details (processed by our payment processor — we do not store full card numbers).
• Profile information: profile names, avatar preferences, content ratings settings.
• Communications: messages you send us, including support requests.

We also collect information automatically when you use the Service:

• Log data (IP address, browser type, pages visited, time and date, referring URL).
• Device information (device type, operating system, unique device identifiers).
• Usage data (titles watched, watch duration, search queries, playback quality).
• Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information (receipts, billing statements).
• Personalise your experience and provide content recommendations.
• Send service-related notices (security alerts, subscription reminders).
• Respond to comments, questions, and support requests.
• Monitor and analyse usage and activity trends.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with our legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: third-party vendors who perform services on our behalf (payment processing, cloud hosting, analytics, customer support). These parties are contractually obligated to protect your data.
• Legal requirements: when required by law, court order, or governmental authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as a business asset.
• With your consent: in any other case where you have given us explicit consent.

4. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service. If you request account deletion, we will delete or anonymise your data within 30 days, except where retention is required by law (e.g., financial records, which we keep for 7 years).

5. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate data.
• Erasure: request deletion of your personal data ("right to be forgotten").
• Portability: request your data in a machine-readable format.
• Objection: object to processing based on legitimate interests.
• Restriction: request restriction of processing in certain circumstances.

To exercise any of these rights, email privacy@cinewave.15me.space. We will respond within 30 days.

6. Cookies

We use cookies and similar tracking technologies to track activity on our Service. See our Cookie Policy for full details. You can control cookie preferences via our cookie banner or your browser settings.

7. Security

We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, regular penetration testing, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. International Transfers

Your information may be transferred to — and maintained on — servers located outside your country. We ensure adequate safeguards are in place (Standard Contractual Clauses, adequacy decisions) for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on the Service. The "last updated" date at the top of this page will reflect any revisions.

11. Contact Us

For privacy-related questions or to exercise your rights:
CineWave, Inc.
340 Pine Street, Suite 800
San Francisco, CA 94104, USA
privacy@cinewave.15me.space